FAQ
Frequently asked questions
Everything you need to know before you arrive.
Is Jasayma inside Tayrona Park?
Yes. We are inside Tayrona National Natural Park, in the Cañaveral Sector, 1.6 km from the El Zaino entrance. You pay the park entrance once and stay inside for your whole visit.
What are the check-in and check-out times?
Check-in is from 2:00 PM and check-out is by 11:00 AM. If you arrive early you can leave your luggage and head to the beach while we prepare your room.
Is there hot water?
No. Showers are cold, as in almost all lodgings inside the park. With the Caribbean heat, it is welcome.
Is there electricity all day?
Yes, we have electricity 24 hours a day.
Is there WiFi and phone signal?
There is free WiFi in common areas. Signal inside the park can be patchy: a good excuse to disconnect.
Are pets allowed?
No. The park does not allow pets, to protect native wildlife and plants.
How do I book?
You can book online with the "Book" button (see availability and price instantly) or message us on WhatsApp at +57 320 4634583.
Why book direct instead of Booking?
Booking direct gets you the best available price and personal attention before you arrive, with no middlemen.
What does the room price include?
Lodging, bed linen, towels and breakfast. The park entrance fee is not included and is paid at the El Zaino ticket office.
Can I pay by card?
We accept cash and bank transfer. Card machines are not always available inside the park, so bring Colombian pesos in cash.
Should I book in advance?
Yes, especially in December, January, Holy Week and mid-year. We only have 12 rooms and cabins.
Do you have a restaurant?
Yes. We serve breakfast (7:00–9:30 AM), lunch (12:00–3:00 PM) and dinner (6:00–8:00 PM) with Caribbean food. We recommend booking dinner.
Can I cook?
Yes, there is a shared, equipped kitchen for guests.
Do the rooms have air conditioning?
Two of our four cabins have air conditioning. If you need it, ask when booking.
Do you offer tours and massages?
Yes: 3-day plan, archaeological hike, Playa Cristal snorkeling, yoga and massages on request.
How far are the beaches?
Walking from the Cañaveral parking lot: La Piscinita is 10 min down the right-hand trail; on the main trail, Arrecifes is 45 min away and Cabo San Juan 2 to 2.5 hours, depending on your pace. The park shuttle passes in front of Jasayma.
How much is the park entrance?
In 2026: foreigners COP 81,000 (low) / 96,500 (high); Colombians over 25 COP 36,500 / 43,000; under 25 COP 27,500 / 30,500. Use our calculator on "Plan your visit".
When is the park closed?
Three times a year for Indigenous rituals: February 1–15, June 1–15 and October 19 – November 2. Always confirm at parquesnacionales.gov.co.
Is the park safe?
Yes. There are park rangers and security, and our team is here to help. At sea, respect the flags: swimming is not allowed at Arrecifes.
How do I get there from Santa Marta?
By bus from the Santa Marta market towards Palomino/Riohacha (get off at El Zaino), or with our private transfer from the airport or anywhere in the city for COP 220,000 per trip.
Is there parking?
Yes, at the El Zaino entrance (COP 21,000 per car in 2026). We pick you up from there at no extra cost.
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